Welcome to our online store Call us 0321 6688 151
0321 6688 151

Frequently Asked Questions

General Questions

What is AALAY ?

  • AALAYA is Pakistan’s largest Online Shopping Community where buyers and sellers meet to make awesome deals. At AALAYA
  •   we pride ourselves in offering the best prices online in Pakistan for nearly all items sold ranging from fashion and electronics to jewelry etc. AALAYA  is the “one stop shop” for buyers looking for top deals .

Why should I choose AALAYA?

  • AALAYA Online Shopping Community comprises of millions of genuine buyers completing thousands of transactions every day. Buyers on AALAYA are based across the country bringing in wide variety of products ranging from fashion and electronics to Jewelries etc offering the best price in the market.
  • As a buyer, whether you are looking for an inexpensive dress for your wife or an awesome tie for your boyfriend, you can find a selection that works for you with convenient payment methods and reliable product delivery.

What are your support timings ?

Our customer support timings start from 11:00 am to 6:00 pm daily except Sunday and public holidays. We will prefer that you call us on above timings for any queries, you can write to us on sales@aalaya.pk

Shopping Questions

When will I get my product after I place an order ?

After you place your order, you will receive a confirmation email. Be proactive, contact the sales department and suggest a meeting point and time of pickup or request the item to be delivered at your home or office. The shipping price should be displayed at the time of purchase. You can always contact our Customer Service Team by clicking here.

Can I meet the sales dept and pick up my item ?

  • Yes. AALAYA encourages you to pick up the item for the following reasons:
    1. It is safe. You can inspect the product before you hand over the money
    2. It is for free. You don’t have to pay for delivery
    3. It is quick. Contact the seller and ask him when you can come along and pick up.

What is your refund / exchange policy ?

You requested to carefully read highlights and fine print when purchasing a product. Make sure you also review the delivery period before placing an order.We perform 100% quality testing before sending products to customer. Still, in case of any defective product delivered, we have the following refund / exchange policy:a) In case a customer has bought a product Refund or exchange policy will be entertained only if:- The complaint is lodged within 24 hours of receiving product. Make sure you mention your order ID, a description of the defect and a picture of defected product.- Our quality control department confirms the defect.- Products must be in original packaging and in unused condition for the refund or exchange request to be entertained.

customer will be required to arrange for returning the product at our office at their own cost.

We will send your money via easy paisa on you cell number which you place on order after deduction of service charges on depend of orders.